Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

A 50% deposit payment is required to secure your order, you will need to pay the balance of your account when we deliver your furniture. This can be made either by a Building Society Draft or Bankers Draft, which should be made payable to "Matthew Timms Limited".

For balance payments made by debit/credit card, this will be debited 7 days prior to the delivery of your furniture.

Complete customer satisfaction is a matter of pride here at Matthew Timms therefore we offer three guarantees for total piece of mind:

1) Choosing the right piece of furniture can be difficult even in a showroom. And often a wrong choice only becomes evident when you see the item in your own home. It may be too big, or too small, the colour may be too loud, or too subdued. You may even wish you'd chosen a different colour. Whatever the reason, if you're not delighted with your choice, you have 21 days to let us know and we'll collect the item(s) and refund your money, less any collection costs.

2) Assuming you are happy with your choice, and assuming fair wear and tear, every item is then guaranteed for one year against any defect of manufacture or materials. If a problem does arise you can inform us straight away. Within this guarantee period, we are able to treat your furniture as if you had purchased it locally. We usually require two repair estimates from your local repair centres and, once submitted, we are then able to assess the quotation and notify you accordingly.

We manufacture to the highest standards and we carefully inspect every item before delivery. Complaints are therefore extremely rare, but if you're not entirely happy, we're sure that you'll find our concern matches yours. Should there be a fault in one of our suites or chairs, we will gladly replace the item free of charge or refund your money in full. Please remember that you have 21 days after delivery to change your mind giving you complete peace of mind!

3) Finally, we also offer an additional guarantee of 10 years for all our frames. Our guarantee is in addition to your statutory rights which remain unaffecte

If you have placed your order online or over the phone and have changed your mind; your right to cancel an Order starts the moment we receive your Order Acknowledgement and ends 14 days from the date we deliver or you collect your Products.

Your refund will be processed within 14 days.

When placing an order through our website; you can select all the options.

Once submitted, you will receive an email notication listing your Order Acknowledgement and the Products you have selected.

You can cancel your order within 48 hours of purchase by telephoning or emailing us. Made to order items cannot be cancelled after 48 hours. In-stock items can be cancelled up to 14 days of the purchase date subject to a 20% re-stocking fee and the balance will be refunded by store credit.

On receipt, you are required to check the goods for any damage or shortages and note down any problems on the delivery receipt. If the item is badly damaged, refuse the item and contact us immediately. We will subsequently take back any damaged goods to be replaced completely free of charge.