Terms

By accessing Our website www.matthewtimms.co.uk (the “Site”), you are agreeing to be bound by these Terms and Conditions of Use (together will the documents referred to in it), all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this Site. The materials contained in this Site are protected by applicable intellectual property laws.

 

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and  you will be asked for a few details that we need to be able to complete the order.

 

A 50% deposit payment is required to secure your order with the balance due on despatch from our factory.

 

You may pay via credit card, UK sterling cheque or direct bank transfer (bank details will be advised after placing the order).

 

If you are shopping from outside the UK, your credit card company will convert the transaction into or your own currency in accordance with the current exchange rates.

 

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

 

Shipping & Handling

Our delivery service is WORLD-WIDE and we only use carriers that specialise in furniture transportation ensuring an efficient home delivery service. The carrier will call and give you a time frame when they will be in your area. If the delivery is missed (for whatever reason) the delivery is rescheduled within 7-10 working days. Please note that it is your responsibility that what you ordered fits into your home or work entrance.

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Delivery

Our delivery service is WORLD-WIDE and we only use carriers that specialise in furniture transportation ensuring an efficient home delivery service. The carrier will call and give you a time frame when they will be in your area. If the delivery is missed (for whatever reason) the delivery is rescheduled within 7-10 working days. Please note that it is your responsibility that what you ordered fits into your home or work entrance.

 

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

 

Tax

For orders made from the UK or the European Union, 20% VAT is included.  All other orders are VAT free.

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Returns Policy

On receipt, you are required to check the goods for any damage or shortages and note down any problems on the delivery receipt. If the item is badly damaged, refuse the item and contact us immediately. We will subsequently take back any damaged goods to be replaced completely free of charge.

 

Privacy Policy

On receipt, you are required to check the goods for any damage or shortages and note down any problems on the delivery receipt. If the item is badly damaged, refuse the item and contact us immediately. We will subsequently take back any damaged goods to be replaced completely free of charge.

 

Guarantees

Complete customer satisfaction is a matter of pride here at Matthew Timms therefore we offer three guarantees for total piece of mind:

 

1) Choosing the right piece of furniture can be difficult even in a showroom. And often a wrong choice only becomes evident when you see the item in your own home. It may be too big, or too small, the colour may be too loud, or too subdued. You may even wish you'd chosen a different colour. Whatever the reason, if you're not delighted with your choice, you have 21 days to let us know and we'll collect the item(s) and refund your money, less any collection costs.

 

2) Assuming you are happy with your choice, and assuming fair wear and tear, every item is then guaranteed for one year against any defect of manufacture or materials. If a problem does arise you can inform us straight away. Within this guarantee period, we are able to treat your furniture as if you had purchased it locally. We usually require two repair estimates from your local repair centres and, once submitted, we are then able to assess the quotation and notify you accordingly.

 

We manufacture to the highest standards and we carefully inspect every item before delivery. Complaints are therefore extremely rare, but if you're not entirely happy, we're sure that you'll find our concern matches yours. Should there be a fault in one of our suites or chairs, we will gladly replace the item free of charge or refund your money in full. Please remember that you have 21 days after delivery to change your mind giving you complete peace of mind!

 

3) Finally, we also offer an additional guarantee of 10 years for all our frames. Our guarantee is in addition to your statutory rights which remain unaffected.

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Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption.  They are only decrypted after they reach our computer.  They are not held in clear text on any web site.

 

Intellectual Property

We are the owner or the licensee of all intellectual property rights on the Site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than in accordance with this provision.

Permission is granted to temporarily download one copy of the materials (information or software) on the Site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not, except with Our express written permission:

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1. Modify any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text;

2. Copy any materials in any way;

3. Use the materials for any commercial purpose, or for any public display (commercial or non-  commercial);

4. Attempt to decompile or reverse engineer any software contained on the Site;

5. Remove any copyright or other proprietary notations from the materials;

6. Transfer the materials to another person or “mirror” the materials on any other server; or

7. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

8. Our status (or that of any identified contributors) as the authors of content on the Site must always be acknowledged.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Us at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

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Disclaimer

The materials on the Site are provided “as is” and are for general information purposes only.

We make no representations or warranties of any kind, expressed or implied, and hereby disclaim and negate all other warranties, including without limitation, implied warranties or conditions of merchantability, about the completeness, accuracy, reliability, suitability or availability with respect to the Site or the information, products, services, or related graphics contained on the Site for any purpose, or non-infringement of intellectual property or other violation of rights. Further,

We do not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on Our Site or otherwise relating to such materials or on any websites linked to this Site.

Any reliance you place on such information is therefore strictly at your own risk.

In no event will We be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this Site.

Through this Site you may be able to link to other websites which are not under Our control. 

We have no control over the nature, content and availability of those sites. The  inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the Site up and running smoothly. However, We take no responsibility for and will not be liable for the Site being temporarily unavailable due to technical issues beyond Our control.

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Site Terms of Use Modifications

We may revise these Terms and Conditions of Use at any time without notice.  Please check this page from time to time to take notice of any changes We may have made. By using this Site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

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Reaching us

If you need to reach us, please email us using the Contact link on the Contact page.